The Director, Customer Experience leads our front line of customer interaction, providing the key point of contact to ensure high-level customer satisfaction. As the Director of Customer Service, you will provide both strategic direction and daily management to enable your team to deliver consistent, high quality, cost effective technical support to existing and potential customers. The Director will also interact with members of the executive team to ensure that the strategic direction of the Customer Service department is aligned with the overall corporate strategic vision.

Key Responsibilities

• Ensure quality service and support are provided to all customers by assigned team members
• Must be passionate about motivating and developing people by creating energy, excitement and personal investment in others
• Identify and report success criteria
• Ensure service goals and expectations of customers are met with optimum quality and service
• Establish departmental priorities and assign resources accordingly
• Conduct quarterly performance planning sessions and performance reviews
• Maintain open lines of communication with all company departments

Minimum Job Qualifications

• The ideal candidate will have a Bachelors Degree and 3 years experience with technical and customer support, including email and telephone operations
• Excellent written and verbal communication skills, leadership and team approach a must
• Demonstrated ability to establish customer support as a market-differentiating capability
• Experience in creating and maintaining scripts and documentation
• Experience in online games a plus.
• Wireless and/or programming skills a plus.

The Senior JSP Web Developer is responsible for the creation of all consumer facing web pages. Must be able to work from artist comps and producer specs to create efficient, dynamic and highly usable web interfaces.Our ideal candidate will have solid experience developing the presentation layer of consumer facing web applications using Java frameworks and Web 2.0 technologies. If you are a self-motivated, innovative problem solver who thinks smart, makes the right things happen; if you thrive working in uncharted waters; we would like to hear from you.

Key Responsibilities

• Take HTML and graphics from the design team and create amazing, intuitive, and cutting edge Web 2.0 user interfaces
• Drive UI feature design and usability innovation.
• Manage performance and scalability challenges.

Minimum Job Qualifications:

• 4+ years of experience with web browser technologies, especially DHTML, Client JavaScript, and CSS
• Proven history delivering consumer facing scalable web applications
• Experience working with product management and graphic design teams
• BSCS, or related technology degree required.
• Experience incorporating AJAX to deliver rich client applications
• Server side Java UI development experience using JSP and Servlets
• Exposure to Java frameworks such as Struts, Spring and Hibernate